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The Structure and Growth of Teams

Talent wins games, but teamwork, and intelligence win championships. – Michael Jordan

Few things are as important as teamwork and the intelligence required to steer the team. From the systems of government to the microchip that processed this document for you to read, all of humanity’s greatest achievements came from groups of people working together. Let’s look at team formation and the benefits of dialling in the social parameters surrounding them.

In the beginning a group may be formed from the shared interests of its members. To become a team, there must be an underlying goal that is to be accomplished. Most teams are built of members that hold complementary skills to each other and hold each other accountable for the success of the group. There are a variety of theoretical models that describe the formation of groups. The general idea is that groups progress from their initialization to their end moving through common steps along the way. In the beginning, they must organize themselves for the task ahead and sort out any conflicts. Once the way is clear the group can move on to their purpose and focus on the achievement of the goal.

It’s highly possible for a team to have multiple leaders that split management tasks amongst themselves. The effectiveness of a team depends significantly on two factors: norms of behaviour and group cohesion. Norms of behaviour are a cultural benchmark for action. The signals for what is acceptable and unacceptable might come from within the group; this would be known as an organizational subculture. They may also come from the organization itself. These norms will influence several dimensions of performance as they define the competitiveness, values, and adherence to policy within the group.

Group cohesion is the level of influence members have over each other to hold each other accountable for the success of their mission. Cohesion typically forms over time as members get to know each other and the accepted norms at play. Cohesion is a powerful factor that is often planned for by business leaders that are attempting to maximize results.

Team building is an important activity that we have all engaged in at one point in time or another. The focus is to develop group cohesion, define role expectations, and develop interpersonal relationships. Exercises where we introduce ourselves and talk a bit about ourselves help to get the ball rolling but there are many more options; many of which don’t shy away from making fun their primary function. Fun can certainly bond people together.

Teams come with their own sets of advantages and disadvantages. Diverse teams can bring many perspectives into focus on a single problem, opening the door to greater innovation and creativity. Groups also have the benefit of being able to check their own work. Whereas an individual may not be able to see their own mistakes a group has more opportunity to clean up after each other. When a team is functioning well it can produce more work in a shorter period than an individual may. When the team is not coordinating so well it is entirely possible to be less productive, known formally as a process loss. Teams also bring fulfillment to individuals through shared achievement.

Studies have shown that teams frequently do worse than individuals do. What gives? Here are the main problems: Poorly defined team goals can cause the group to have a hard time falling into step towards their goals. Weak leadership leads to poor coordination and lack of direction and so is a necessary pillar of success. Team members must do their part to make the teamwork, if too much time is spent resolving conflicts or developing relationships the team itself can falter. The challenges of coordination can drag a team down with their sheer gravity. Performing as one can be very demanding to get right. Lastly an imbalance between collectivism and individualism can stifle the individual’s voice which will silence the innovative benefits of a diverse team.

In the end, a team requires a lot of work to perform at its peak potential. It’s important to know what it takes to develop and run a team, or you can quickly find yourself wishing you had just left it to the individual. To quote Henry Ford “[if] everyone is moving forward together, then success takes care of itself.”. Teamwork makes the dream work, but you have to get that team locked in and ready to perform.

References
ORGB. (2020) Nelson, Quick, Armstrong, Roubecas, Condie. 

This article was written by summer student Adam Best and edited by summer student Hannah Mastin. This article was funded by the Government of Canada.

Inclusion, The Global Directive We Love

Hello Traveller! Today I am fortunate enough to be able to write about something I feel close to, inclusion. Inclusion matters because it is a critical component of a high functioning team, and it is an excellent philosophy to practice as the world is becoming more diverse. Please adjust your thoughts now and focus on inclusion, a state of being included. A recent study by Mckinsey, and the ensuing “slew” of articles that followed, has been looking at the idea that diverse and highly inclusive workplaces can lead directly to higher sales, and innovation. This seems to be great news if you’re in favor of either money, technology, or the cultural revolution we are headed through now. I’m speaking of course about the abolition of hate speech directed towards traits and differences; notable segments, like the education field, business and tech, the United Nations, government, and invested citizens, are voting inclusion with their actions and words, which is a good thing because the population may want to work together on account of the planet heating up and the icebergs melting.

Now inclusion, has been identified as separate and vital to achieving a diverse workplace and being able to use the benefits as such. Meaning, you might hire people who are diverse, but said employees must also interact, and develop as a team that manages inclusion in good faith. A different report from Mckinsey recommends having diversity in all levels of the business. Making diversity and inclusion (DI) every manager’s job from top to bottom level, developing transparency for rewards and promotions to reduce ambiguities. Adopting a zero-tolerance policy towards discrimination to allow for people to feel more relaxed, and actively embracing new types of diversity that are receiving attention. This sounds like it would bring inclusion front and center, but like everything else it will require oversight to ensure progress is being made and ethics are being upheld.

DI strategies have developed in recognition of the fact that there must be time spent managing and promoting inclusion for it to thrive. People must feel the positive connections that come from trust and close relationships to reach their potential in the workplace. To access the potential gains of diversity, we must be allowed to relax a bit. One must be able to be their true authentic self to get there. Furthermore, feeling included can lead to the development of loyalty and group cohesion. Cohesion is how groups hold each other accountable and more developed cohesion will increase their ability to reliably complete their group tasks. It seems fitting to discover that in business it is good to work with diverse people when put it in contrast to growing legislation and deliberation on reducing racism.

So, it becomes no wonder that inclusion is the topic of the day then. By opening ourselves to others we craft a community and find enrichment in our lives. This a marathon though not a sprint. By leading the way in inclusive and ethical business we are opening the doors for a better future in communication. Thankfully, this will mean fostering a global outlook in all our dealings, ideally until it has become the standard of business in the 21st century. The positive effects of good faith business practices on our society and conscience can not be overstated.

Attaining true inclusion culture for the long term isn’t a walk in the park though. To be inclusive a company needs to make sure its employees are inclusion minded and share the same values on the matter by checking, constantly. This can mean a lot of training and repetition until the values of the training set in. Eventually though, with enough hard work a culture can become inclusive and diverse and may even reach into the next level of innovation and performance.

References

https://www.mckinsey.com/featured-insights/diversity-and-inclusion/diversity-wins-how-inclusion-matters
https://www.cio.com/article/3262704/diversity-and-inclusion-8-best-practices-for-changing-your-culture.html
https://knowledge.wharton.upenn.edu/article/inclusion-helps-companies-succeed/
https://www.mckinsey.com/featured-insights/diversity-and-inclusion/diversity-wins-how-inclusion-matters

This article was written by summer student Adam Best. This article was funded by the Government of Canada.

How is Systemic Racism Affecting Childcare Employees?

Childcare is an area of service that has shown to be the backbone of the economy. Without childcare, parent(s) would struggle to get out to work, making it an essential service. It also provides jobs to the three hundred thousand employees working within the industry in Canada. The Covid-19 pandemic has amplified issues within the childcare system that stem from the deeply rooted systemic racism that has cultivated within our society.

In our society today, we still see many examples of systemic racism that seep into every aspect of life. Those in racial minorities have to overcome hurdles that are not experienced by the racial majority and have a more difficult time obtaining the same opportunities. Occupational segregation, especially amongst high paying and white-collar jobs, spurs on a multitude of other inequalities; mainly income and housing. Due to this systemic racism, the demographic in many low-income neighborhoods is black, indigenous or other people of colour (BIPOC), furthering the pattern that has been laid out in the past. Many of these neighborhoods are in what is known as child-care deserts; defined as an area with an insufficient supply of child-care, making affordable childcare one of the most difficult services to find.

The Covid-19 pandemic highlighted this inequality as daycares and other childcare centres were forced to reduce the occupancy, making it challenging for parents to find suitable placements for their children – even more so in areas that were already lacking in childcare options. The over representation of BIPOC in low-income areas caused this change to affect them more so than those in the racial majority. Many families and individuals had to make the difficult choice on if they would be returning to work or remaining at home to take care of their child(ren).

Outside of the family, the pandemic negatively impacted those working in the childcare industry, many of whom are members of BIPOC communities. The reduction in capacity equates to a loss of revenue. With fewer children in their care and less revenue, a portion of employees were let go as they were not required. In an industry population where BIPOC individuals are overrepresented, these communities were heavily affected. According to Stats Canada, one third of workers in the childcare industry are immigrants or non-permanent residents, and even more identify in a visual minority. Not to say that this did not affect members of the racial majority, but that it negatively affected BIPOC exponentially more.

The Canadian government did offer some financial assistance to those working in designated essential services, who were unable to work from home, and required childcare. However, this assistance only helped in specific circumstances. Many families were left questioning what they were going to do in terms of childcare for the foreseeable future, especially those in jobs that were not remote nor classified as one of the designated essential services.

Hopefully the issues in access, cost, and employment that arose during the pandemic were enough to urge the government to make strides towards the implementation of a universal childcare system, as well as the improvement in the cost and location of childcare. At a minimum there should be an increase in the funding provided by the government, to keep the system running smoothly. The government should also increase the level of support they give, by making it easier for visual minorities to reach out and access aid. Besides those changes, the government could work towards the implementation of more flexible work schedules or increase the availability of remote positions, especially for parents, even after the pandemic has subsided. It would allow more options for those who choose not to or cannot afford to send their children to any of the childcare services. In addition to that, companies that already offer childcare benefits for their employees should increase the amount given. Those that do not offer those benefits, should work to integrate such incentives into their company.

There are still many steps that need to be taken to dismantle this inequality in the childcare industry. To allow this system to thrive once again, the government must take action to repair and enhance this essential service, with the livelihood of the parents and the workers at the forefront of their minds.

References

https://www150.statcan.gc.ca/n1/pub/11-627-m/11-627-m2021051-eng.htm
https://www150.statcan.gc.ca/n1/daily-quotidien/210625/dq210625a-eng.htm

This article was written by summer student Hannah Mastin and edited by summer student Adam Best. This article was funded by the Government of Canada.