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Emotional Labour in Female-Centric Workplaces

Despite having similar capabilities, men and women are often on two sides of a spectrum. Our capitalistic society benefits from this divide by exploiting these parties, women especially, through carefully crafted narratives that support whatever point they want to reinforce that day. If a narrative doesn’t serve them, it will simply be re-written. This behaviour serves as a turning point for a woman’s chance at her desired position and dictates what is expected of her in the workplace.

Why is it that so many emotionally taxing, often under-respected occupations, are not-so-coincidently female-centric professions? Nurses, receptionists, daycare providers, nannies, flight attendants, teachers, and social workers are all prime examples of this observation. Here, I introduce to you the term ‘emotional labour.’ Emotional labour is the act of regulating one’s emotions in order to engage with others and it is heavily practiced in several workplaces by employees towards their colleagues, and more commonly, their customers. Workers are required to be friendly, polite, and receptive to all kinds of condescending behaviour while suppressing negative emotions, whether it be with a nurse to unstable patients, a flight attendant to inappropriate passengers, teachers to immature students, or receptionists to frustrated clients. Emotional labour, in comparison to its counterpart, physical labour, is an unspoken requirement in many fields and is prominent in female-dominated workplaces (“What is emotional labor?”). 

When viewing the structure of our society through a critical lens, it’s fair to note that there is a distinction between the labour expectations men and women are held toward due to historically cemented gender roles. In following this narrative, women are supposed to be natural caretakers and are considered not to be as capable of critical, rational thinking, so employers accept more women in these fields that are driven by feminine characteristics (Yavorsky, 2019).

Although an individual’s capability to perform emotional labour is prioritized in the hiring process for such jobs, it’s essential to acknowledge that this is not a bad thing in and of itself. Jobs in things like customer service and nursing need workers to do emotional labour, or else no work would get done, and there would be endless amounts of conflict. Most workers have employed ways to manage this expectation by ‘surface acting,’ masking their negative emotions or indifference with an outgoing, polite version of themselves, or ‘deep acting,’ using another positive memory to fuel the friendly mask in a more genuine manner (“What is emotional labor?”). The latter is more widely practiced because it allows for a more enjoyable work life and gives employees a sense of control over their emotions.

With this knowledge, we can see how problems arise for women’s mental health, their sense of identity, and their attitude toward their work in such female-centric fields. Women may feel as though they are uncertain of who they are, unsure of how to navigate their true feelings, and incapable of finding authenticity in their life outside of work. As a result, their personal life is negatively affected, impacting their professional attitude and work performance. How is a woman to feel confident and happy with herself when she is berated, degraded, disrespected, and emotionally exhausted eight hours a day?

Women who are people of colour (POC) in these workplaces often receive the short end of the stick when it comes to emotional labour or mistreatment. Not only are they spoken down to and asked to be emotional mediators during conflicts, but are also subject to racial comments and demands to educate others on culturally or racially sensitive topics (“Emotional labor in the workplace,” 2022).

It all boils down to the fundamental arguments about gender roles and misogyny which propose that being emotive, like a caretaker, is not respectable in society; that a woman’s place is beneath that of a higher male authority. So now we must ask ourselves: what can we do to stop women from carrying the burden of this trait in female-oriented workspaces? We must first be more receptive to allowing non-women in these work fields, as well as letting women enter male-dominated industries, to diversify the workplace and create balance. If you are a consumer of products or services offered by these professionals, whether it be getting treated by a nurse or conversing with the receptionist at the spa, remember to be mindful of your behaviour and its impact. Although women are not the only ones doing emotional labour at their workplace, it is necessary to address the impact it has on them to create awareness, change attitudes, and spark productive discussions.

Sources:

Emotional labor in the workplace: The disproportionate burden on women. Women and Emotional Labor in the Workplace. (2022, February 9). https://www.stkate.edu/academics/women-in-leadership-degrees/empowering-women/emotional-labor-in-the-workplace 

What is emotional labor? Workplace Emotional Labor and Diversity Lab. (n.d.). https://weld.la.psu.edu/what-is-emotional-labor/ 

Yavorsky, J. (2019, January 6). Hiring-related Discrimination: Sexist Beliefs and Expectations Hurt both Women’s and Men’s Career Options. Council on Contemporary Families. https://sites.utexas.edu/contemporaryfamilies/2019/01/16/hiringdiscrimination/ 

This article was written by summer student Ilesha Prabhudesai and edited by summer student Cossette Penner-Olivera. This article was funded by the Government of Canada.

Understanding the Question of Gender Diversity in Power Positions

   Historically, women have been born into an assigned gender role in the workplace. 

Dating back to the 20th century, most women stayed at home completing tasks such as cleaning, cooking, and taking care of children, and they did so primarily young and unmarried. In that era, 

just 20 percent of all women were considered “gainful workers” (Yellen 2020) while their men counterparts were fulfilling the roles of managers, CEO’s, and engaging in the act of physical labor. The visually unjust barrier during this time period could further be divided by race, where African American women were more likely to be forced into unwanted labor than white women largely because of segregation and lack of people that would hire them. Women abandoning their career prospects upon marriage reflected past cultural norms, the nature of work readily available to them based on race and/or sexual orientation , and legal barriers formed by men. Women in this time were told not to attend higher education as they were taught to consider their role as a ‘homemaker’ to be their ultimate goal in life. Since the establishment of the Equal Rights Amendment where women were now seen as equivalent to men, a modern day woman has achieved countless milestones  in the workforce and in society. According to Statistics Canada, women are more likely than men to earn their high school diploma, to have a greater enrollment presence in college and university programs, and to dominate various industries such as healthcare and teaching. Despite all the progress and success of a modern day women, discrimination in the form of authority, physical ability, and wage gap are still ever so prominent when competing for roles of power in the workplace. There are many leadership qualities that women frequently display in power positions that go unnoticed, and could benefit their male coworkers if followed. We have yet to see a woman president of the United States despite past candidates having the same, if not more willpower as their male counterparts, we have a progressive, yet underwhelming presence of women in STEM and innovation fields not because a majority of these individuals do not wish to pursue a career in that field, but because of stereotypes and degradation. Women continue to face hierarchical discrimination, limiting their employment prospects and societal advancements. 

History has  reinforced the idea that women are too kind and compassionate to be leaders, but when a woman who is not particularly bubbly, and instead chooses to focus on producing more sales, and being assertive, it is viewed as humorous and not taken seriously by male counterparts. It is important to recognize that the stereotypical definition of authoritative has been hijacked by validation, appreciation, and empathy– something a workplace needs to maintain a positive culture. It is human nature to crave validation after working a ten hour shift in which an employee has put all their willpower towards. We are no longer living in a world where masculinity contest culture creates a hostile work environment and undermines the efforts of employees covered up by the simple sentence “it’s your job”. Many of the men in positions of power tend to overlook the significance of establishing genuine relationships in a well structured workforce, and instead, think of their employees as another step to achieving their company goals. Center For Creative Leadership conducted a study where individuals were asked to compare and contrast the benefits of men versus women in positions of leadership. Results showed that when there are more women as authoritative figures in the workplace, there is an increased job satisfaction rate, increased productivity rate, and allows employees to be less susceptible to burnout (Creative Leadership 2019). This is because women take the time to learn about their employees’ personal morales , passions, and strengths. 

Women brainstorm ways to integrate employees strengths into their workplaces execution style which can go a long way towards success. Toxic masculinity has structured the way men react to a woman’s authoritative manner, and how they present themselves in the workplace because that type of initiative used to be the only way to success. Women were always ranked below men on an economical scale, and many of these men have not yet adjusted themselves to workplace diversification. 

Motherhood bias is the assumption that mothers should be fully responsible for their families’ social scene, and their children without reservation. When a woman is applying for a position that requires much time and effort, the misconception that her role as a mother will compromise her role in the workplace shadows her accomplishments and capabilities. Regardless of our increasingly progressive society, a woman’s availability to her child is still guarded as an indication of her competence as a mother and the success of her child. How about the father who may even work a position less time consuming than the mother? Maybe a longtime friend or caregiver can spend time with a child for a short period of time? Ultimately, it is still viewed as the mother’s responsibility no matter the circumstances. A study conducted by the American Journal of Sociology discovered that mothers were seventy nine percent less likely to be hired for a position of power, one hundred percent less likely to be promoted, offered $11,000 less in salary, and held to higher performance standards than women without children (Breaking Through Bias 2022). This bias may not even be presented in the form of direct discrimination. A woman may be  dismissed from meetings at hours critical to a child’s needs, and may not be considered for assignments where traveling is required. This may be beneficial to a child, and considerate under the circumstances that the woman asks for time off, but for a woman wanting to advance her career, these subtle forms of dismissal only alienate her from crucial aspects of her company’s proceedings. This form of discrimination may be even more determinental to a single mother that has to support herself and her kids without external sources. A single mother may be in contention for a job of higher power simply because she needs the extra income flow, and can not afford to remain in her current position with no chance of a raise or promotion. Alongside motherhood bias, motherhood guilt is extremely prominent in the workplace. To fulfill the position of a CEO, or manager, the individual will need to perform difficult tasks and work long hours. A mother may face backlash from her coworkers with comments such as “you should be spending more time with your child” , or “you are depriving your child of a mother’s attention”. These types of comments are practically unavoidable, and possibly derive from feelings of insecurity on behalf of the commenter. As a man, displaying your commitment to your position, as well as raising a kid, you are more likely to gain the respect of your coworkers simply because men have never been obliged to be the ‘homemaker’. As a woman, you are told your priorities are not in the right place, and are excluded from valuable workplace opportunities.

Self limiting biases leave women questioning their self worth based on how they have been perceived from a societal standpoint. A woman may assume she is not a good fit for a set position because society has told her it may not be an appropriate pursuit, or she would be uncomfortable, and incapable. Stereotypes of this descent cause uncertainty when faced with tasks that you have been told are best performed by men. 80% of social workers are women but only 15% of computer engineers are (Rueters 2021). It is more than realistic to assume this statistic is based heavily on self selection. Self limiting bias leads a woman to believe that she cannot be technical, but she is good at dealing with emotions because women are emotional beings. When a woman is pushy a man is recognized as persuasive , when a woman is rude a man is direct and knows his worth , and this often pushes a woman into believing that a more tame, and flexible position is better suited for her. Women have more than enough capability to thrive in these industries, but simply choose to avoid backlash and prejudice.

Moreover, women continue to face hierarchical discrimination, limiting their employement prospects and societal advancements. When stereotyping becomes apparent, we can unconsciously behave towards women untrue to their persona. We tend to categorize women and men in different physical, mental and emotional categories, and sometimes unconsciously think a woman should be communal, warm, pleasant, caregiving and men should be strong, forceful, and aggressive. These gender roles are rooted deep in history, a time period society has not yet outgrown.  We still have a long way to go in acknowledging  and respecting a woman’s role as a leader in the workplace. 

References

Rueters, T. (2021, June 18). Gender stereotypes in the workplace: How 5 biases harm women. Andie & Al. Retrieved August 12, 2022, from https://andieandal.com/gender-stereotypes-biases-foster-women-workplace/ 

Burns, T. (2022, April 13). Women in the workplace 2021. McKinsey & Company. Retrieved August 12, 2022, from https://www.mckinsey.com/featured-insights/diversity-and-inclusion/women-in-the-workplace#0 

Experteer Magazine. (2018, May 9). Why aren’t more women in power positions? Experteer Magazine. Retrieved August 12, 2022, from https://us.experteer.com/magazine/why-arent-more-women-in-power-positions/ 

Andie & Al. (2020, November 10). How to recognize bias against working mothers. Andie & Al. Retrieved August 12, 2022, from https://andieandal.com/gender-stereotypes-part-v-motherhood-biases-biases/ 

Helgesen S, Goldsmith M (2018) How Women Rise: Break the 12 Habits Holding You back From Your Next Raise, Promotion, or Job, ‎ Hachette Books (April 10, 2018)

This essay was written by summer student Bayden Summers and edited by Ilesha Prabhudesai. This article was funded by the Government of Canada.

We need a new website

Hello. My name is Peter and I am fundraising for Journey to Diversity Workplaces (J2DW,) a Canadian federally-chartered non-profit organization that desperately needs a new website.
J2DW was founded in 2013 and the first site came a few months later. Then after a few years, we switched to WordPress and a volunteer worked on the site.

Now to help highlight the work we are doing, we badly need a new website.

For the past 9 years, volunteers and summer students have written articles on various workplace topics such as safety, diversity, and the human condition. We even have an expert Library full of APA-formatted essays.

In the future, we expect more of this, along with our newly launched podcast, Diversity on Air.

The funds you donate will help change how this is presented and bring new audiences to our forum.